Case Study: Bower Heating and Air Conditioning - Smart Service Blog

?Our productivity has increased 10 fold since we started with?Smart Service! Not only in the field but, in the office as well!?Leaving us time to address other areas that need improvement.??Brian Nicely, Service Manager, Bower Heating and Air Conditioning.

COMPANY PROFILE

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Bower Heating and Air Conditioning Inc., is a growing heating and air conditioning contracting company located in Roanoke, VA with approximately 25 employees.? Five Bower employees are service technicians, while the remaining employees include administrative office staff, sales team or ?comfort?advisers? and installation technicians.

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Bower?s business mix includes heating and air conditioning servicing, part and unit replacement, alongside new construction projects.

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BUSINESS CHALLENGES

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• Need to manage real time information to increase productivity and customer service.

• Better method needed for tracking replacement part inventory.

• More efficient method needed for billing and payment collection per service call.

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Prior to selecting Smart Service and later adding iFleet, Bower did scheduling, dispatching, and routing by hand.

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OUTCOMES WITH SMART SERVICE

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In late 2011, Bower implemented Smart Service to address their needs for ?real time? data, inventory control, and billing.? Bower felt confident selecting Smart Service said Service Manager, Brian Nicely ?because of the ease of use with QuickBooks.?

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With Smart Service, Bower now easily manages service call billing on a customer-by-customer basis. For calls where immediate billing at the time of service is not an option, with Smart Service, Nicely said we make use of the QuickBooks integration and ?our invoices go out the same day that service is provided.?

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Since installing Smart Service, ?nothing slips through the cracks,? said Nicely.

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IN THE FIELD WITH IFLEET

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Like many service based companies, tablets and smartphones are no longer a luxury, but a necessity to do business more efficiently from both the field and office.

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We knew, indicated Nicely, that ?providing iPads for the service techs would really change how we do business? and iFleet for Smart Service has made that transition an easier one to manage.

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For Bower, this means faster and better troubleshooting for service technicians and overall improved customer service.

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Smart Service and iFleet features improving Bower Heating and Air Conditioning:

• The ability to move service calls from tech-to-tech to maximize a technician?s time within a specific geographic area.

• Having all equipment and part models and serial numbers available for review both in-office and in the field.

• The ability to close sales the same day leads come in.

Source: http://www.smartserviceinfo.com/blog/?p=3058

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